How can we help?

How can we help?


About our jewellery

Where is your jewellery made?

All our ranges are made in the UK. Our Iona Celtic jewellery is hand finished at Aosdàna, cast on the mainland and hallmarked with the Scottish mark of quality at Edinburgh Assay Office.  Our designers are based in Scotland, and are professionally trained silver and gold smiths who produce small batch or one off pieces created 'at the bench’ using traditional techniques.

Are your materials sustainably sourced?

Our Celtic silver is 100% recycled which emits less CO2 than mined silver. We are moving to using 100% AgAIN silver, AgAIN silver is guaranteed to have been recycled from NHS medical X-rays in the UK.

Some of our materials come from the beautiful Isle of Iona itself, including white marble and serpentine, or Iona greenstone as it’s known locally. We have the approval of the National Trust for Scotland to ensure the stones are ethically sourced and our use of them does not damage the historical landscape.

Is your packaging recycled?

Our packaging is 100% recyclable card and paper and our boxes can of course also be reused.

How do I care for my jewellery?

We have made a comprehensive guide on how to care for your jewellery yourself. Check that out here.

We can also clean your jewellery. You can pop it back to us to help restore it for you. Please just package your jewellery up safely in its original box or some other sturdy packaging and post to the address above. It's best to use Royal Mail Special Delivery to send your jewellery. Remember to enclose a return address, telephone number & email address as well as a cover note detailing the repair request. Please note that all repairs take approximately about 5 -7 days for completion.

Do you offer engraving?

No, this isn’t a service we offer but we can recommend if you are based in the UK.

Is Aosdàna jewellery hallmarked?

Aosdàna is proud to be part of the Edinburgh Assay Office's Assay Assured Scheme. This means that you can buy our jewellery with confidence and trust, knowing that our descriptions of precious metal content are accurate and that all of the products in the Aosdàna jewellery collection are verified independently by the Assay office in Edinburgh, through the 700 year old practice of hallmarking. To find out more about our hallmarks, visit this page.

Sizing / Fitting

How do I measure my ring size?

We always recommend going to a jeweller for a professional true fitting, especially if this is a bespoke ring as we cannot offer a refund or exchange on these items. However, if you live in the UK please contact us and we can send you a ring sizer.

For more information on ring sizing and the conversion between different country's sizings, please see this guide.

What if my ring doesn't fit?

We are always happy to advise on sizing so don’t hesitate to get in touch and remember that if the size proves incorrect, except for our bespoke custom rings, we exchange any unworn jewellery within 14 days of receipt. 


What payment methods do you accept?

We accept all major card holders (Visa, Mastercard, American Express) as well as ShopPay and GooglePay.

How do I apply a voucher code?

You can apply a voucher code at the payment option in checkout.

Do you offer gift cards?

Yes, you can purchase online or postal gift cards here.

Shipping, Returns & Exchanges

Due to our remote island location, we find Royal Mail is the most reliable and effective way to send your jewellery.  Being on a island off another island off the mainland of the UK, your purchases are literally shipped, by two ferries!

What is the shipping policy?

Our shipping policy can be read in full here.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

How will I know if my order has been shipped?

Once you have placed your order, confirmation will be sent to you via e-mail complete with Order Reference numbers.

How long will it take for me to receive my item?

This depends on where you are. UK orders are sent by Royal Mail special delivery and will typically arrive within 24-48 hours.

Can I track my order?

Yes, all orders are trackable. Your tracking number will be sent to your email once your order has been sent.

How much do you charge for shipping?

UK orders are £7.30 as this allows us to offer the fastest and most secure delivery.

Will I have to pay import duty on my purchase?

On orders from countries outside the United Kingdom Import Duty applies over a certain value. This is a tax that the recipient has to pay as an importer in order to bring foreign goods into his or her country. The amount to be paid depends on the type of goods and where they come from.

In the event that this fee is not paid by the recipient, customs will not release the package and will send it back to Aosdàna.

For more information regarding customs duties we advise our customers to get in touch with their country’s Revenues and Customs office.

Can I return or exchange my order?

If you are not completely satisfied with your purchase, we guarantee to exchange unworn jewellery or refund your money within 14 days of receipt of your purchase.

Please note rings that are personalised, bespoke, or made-to-order to your specific requirements are non refundable unless faulty.

Please see our returns policy for more information.

Get in touch

Have questions about your order, or a general enquiry?